Community Service Assistant (CSA) position is primarily a field-based position which plays an important role as an interface between Safe Water Now and communities served with dispensers. This position ensures sufficient and uninterrupted supply of chlorine and service & maintenance of the installed chlorine dispensers. This, in turn, enables the community to successfully access and use the dispensers throughout for improved community health.

Duties and responsibilities:

• Conducting dispenser hardware service and maintenance through regular spot checks to ensure proper functioning
• Installing chlorine dispensers whenever necessary, in line with the organization’s protocols/specifications and guidelines
• Delivering chlorine to various chlorine dispensers located at water points by use of motorcycles
• Ensure safe handling and accountability of chlorine and dispenser stocks in the store/office and to the designated sites
• Proper Record Keeping by completing relevant forms/documents/records that are important in inventory
• Engaging the target community to promote dispenser usage and handle any/all possible challenges and report the same to supervisor
• Collecting all field data for program assessment and accountability, by use of smartphones
• Maintaining good integrity and stewardship of the Organizational assets assigned to you for work execution

Key Performance Indicators:

• All assigned dispensers must remain functional in usable condition all the time
• Maintain an uninterrupted supply of chlorine to all assigned dispensers throughout the year
• Maintain good rapport with the target community, ensuring it is well engaged and embrace the chlorine dispensers and keep using these for improved health
• Program data is collected within the provided guidelines and shared with the supervisor for the next action
• The dispenser empty rates and all noted/reported dispenser issues are addressed within the stated timelines

Qualifications:

• A minimum education qualification of a UACE certificate and at least a Certificate in communication, community work, Social work, project management or equivalent
• 1-2 years of experience working with communities or social enterprises/NGOs
• The applicants should be fluent in English and Lusoga. Proficiency in other local languages is an added advantage.
• Motorcycle riding experience is A MUST with a valid driving license from a recognized driving school (CLASS A)

Required Competencies and Attributes:

• Excellent communication skills and good public relations
• High level of discipline and good character while engaging with the community and their leaders, program teams and managers
• Community service attitude/passion to work in a rural community setting
• High level of integrity and stewardship
• Embraces team work and enjoys working in a team work environment as a team champion
• Good computer, data entry and management skills
• Positive attitude to work and to develop in a fast paced work environment

Working conditions

The Community Service Assistant (CSA) position is primarily a field based position involving working in the field 90% of the time. This involves maneuvering in rural setting terrains with chlorine loads on motorcycles for distribution to the designated representative(s) at each chlorine dispenser

Physical requirements

• Position requires ability to ride a motorcycle
• Ability to lift the chlorine jerrycans to and off the motorcycle on a regular basis