To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings.
Minimum Qualifications
NQF Level 5 FAIS aligned
Experience Required
Client Coverage
Personal and Private Banking
1-2 years
Previous branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch.
Behavioral Competencies:
- Adopting Practical Approaches
- Articulating Information
- Exploring Possibilities
- Following Procedures
- Upholding Standards
Technical Competencies:
- Application & Submission Verification (Business Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding & Product Knowledge ( Consumer Banking)
- Processing
