We at MTN are a purpose and value-led organisation. We believe that understanding our people’s needs and aspirations is key in creating experiences that delight you are work every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their potential. A workplace that boosts creativity and innovation, improves productivity and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Key Deliverables

Input Into Operational Planning 

• Support the end-to-end configuration and management of the Campaign Management Systems (CMS) and related functions.
• Ensure that CVM Campaign systems, tools and services meet the business objectives and strategy.
• CVM Systems, tools and services should be evaluated against the operations strategy to identify any functional and capacity constraints based on the business plan for the year.
• Integration of the campaign tool with relevant systems
• Coordinates enhancements as per the planning document
• Ensure the successful deployment of any required functional and capacity upgrades to CVM systems, tools and services on time within the required quality standards.
• Provide key input into the operations strategy and assist in defining customer retention, development and Upsell business logic.
• Ensure the successful implementation, automation and deployment of this logic into systems and tools.
• Define and deploy appropriate dashboards to monitor customer and financial performance KPIs.
• Ensure the seamless/automated availability of information related to CVM engagement initiatives.
• Support the CVM leadership in achieving divisional goals and commitments.
• Research and consider best methods, local conditions, trends, as well as competitor activity.
• Contribute towards continuous improvement and innovation at process and procedure level.
• Recommend ways to exploit new opportunities to grow the business further.
• Assist in identifying innovative ways to use minimum resources to achieve maximum outputs.
• Extract and analyse Customer data using data management tools.
• To liaise with vendors (technology and/ or marketing agencies) regarding operational service delivery.

CVM Program Implementation 

• Assist with the tasks required to successfully develop and execute CVM initiatives.
• Enable the Commercial CVM team through planning, design, monitoring and reporting of CPM campaigns participate in entire campaign management process
• Extract, analyse and/ or transform data in preparation of campaign execution and post campaign analysis
• Perform Campaign extraction, execution and post campaign analysis.
• Ensure and deliver correct debriefs towards (external) parties on detailed implementation – Customer Management, distribution and fulfilment parties etc.
• Design and / or facilitate the content / creative for direct campaigns, ensuring the utilisation of appropriate channels and alignment with above-the-line campaigns.
• Report on campaign success against pre-defined criteria
• Manage contact strategy and regulatory requirements

Project Management 

• Provide frameworks for projects and tasks.
• Define and assign work to be done.
• Control, manage and monitor all logistics.
• Plan the implementation of the chosen action in terms of activities, resources, timelines, follow-up dates, etc.
• Monitoring of the effective solution.

Business Analysis

• Perform Business Analysis for MTN Eswatini in line with the methodology and guidelines.
• Identify ways to fine tune policies, processes and systems in line with changing work practices.
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Reporting

• Identify and prepare relevant information and data for reporting purposes.
• Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated.
• Quality Management
• Input into the development of processes to continuously identify quality constraints and improve on re-occurring problems.

Education:

• Bachelor’s Degree or 3 years tertiary Business / IT or relevant qualification

Experience:

• Minimum of 3 years’ experience in an area that requires analytical and technical implementation