Overview of position

This advertisement is being raised for roster / talent pool building purposes only. This is not a live requirement at the moment. Candidates are encouraged to apply for the role should they wish to be added to CTG’s Country Manager roster.

Role objectives

CTG has a requirement for a dynamic & experienced self starting manager who can lead the current operations, build & maintain close relationships with our clients & oversee the Duty of Care (DOC) for our staff. The Country Manager (CM), is a critical to achieving CTG’s vision of being the leading partner for humanitarian staffing solutions in the country of operations. The CM has a wide & challenging remit, ranging from business development to legal & compliance, financial oversight, staff care & development, incident management, reporting & general business management. It requires a generalist with a strong customer service mindset, calm, steady leadership skills, exceptional cultural sensitivity a diplomacy.

Operations management:

• It is the responsibility of the CM to manage the immediate response for any unplanned, in country client meetings & act as CTG’s representative, in relations to project expansion, issues, problems & general day to day client relationship management, working with our client’s staff to expand the services provided to their organization & updating them on new CTG initiatives & services.
• Coordinate the in country procurement for operational offices.
• Ensure the account management team have the appropriate induction training national & international staff are then correctly briefed on the country of service, local laws & environment, security, safety, the client & CTG’s role prior to contract commencement / mobilization.
• Oversee all asset management, including staffing, equipment (generators, utilities, internet, etc.), furniture, guesthouse rentals / arrangements, security, driver tasks & other matters are all managed efficiently & within budgetary constraints.

Business development:

• Lead business development in country of operation, including preparing bid submissions with support from the bid teams.
• Conduct detailed market, competitor analysis & develop the business strategy.
• Develop & maintain a strong network of business relationships across a range of stakeholders.
• Continuously monitor the local market for business opportunities & relay to HQ.

Client liaison & relationship management:

• Provide oversight to current client relationships to ensure that customer needs are satisfied.
• Ensure contractual compliance on all current & future contracts.
• Conduct monthly client project reviews face to face with each client.

Duty of Care (DOC) / Security:

• In conjunction with CTG’s Global Head of Security & DOC, with support from the Field Security Officer, ensure CTG is providing excellent duty of care to all consultants.
• Ensure operational, evacuation & security SOPs are maintained to ensure they meet current demands of our clients in support of CTG international consultants & identify local safe havens in all areas of operations.
• Support Field Security Officer with crisis management, including evacuation & medical assistance, of both CTG staff & consultants operating in country.
• Serve as the security focal point in country & monitor security situations, in liaison with local authorities, local national staff & any other appropriate sources.
• Support Field Security Officer to provide security guidance & advice to our consultants & staff, both internationals & locals alike.
• Ensure all consultant’s Tayo profiles are up to date, especially their DOC documents.

Finance & budget management:

• Working with the CTG’s Financial Controller, manage annual budgets & future budgets.
• Monitor cash flow closely & forecast problems in good time.
• Assess & manage financial risk in conjunction with the finance department.
• Responsible for any procurement & purchasing, ensuring budgets are not exceeded.
• In addition, ensure that all suppliers provide the best price solutions, ensuring 3 competitive quotations are received for procurement over the minimum threshold set by the authority matrix.

Legal:

• Ensure all business operations are conducted within national & international laws & regulations.
• Oversee management of local contracts for provision of a variety of services, including lease agreements & service providers.
• Resolve any staff or consultant disputes & disagreements, as well as enforce disciplinary measures as necessary, in liaison with the Director of Operation & Legal Associate.
• Conducting formal investigations into incidents, operational, disciplinary or administrative as required.
• Responsible for maintaining the business’s legal establishment in country, dealing with Ministries of Labor, Finance, Foreign Affairs & other govt. bodies / establishments to ensure CTG’s legal registration, taxation & financial affairs are effectively managed, compliant & implemented with due considerations to business continuity.

Marketing & communications:

• Provide support as needed to the marketing & communications Team in regard to country specific marketing & communications materials.
• Identify great DILO (Day In the Life Of) stories to bring our amazing consultants’ work to the fore & help make our consultants feel a sense of pride for working with CTG.

Staff management:

• Ensure staff & consultant morale is maintained.
• Conduct performance evaluations for permanent CTG staff that are under your direct management.
• Upon appointment, train & throughout employment, mentor, all staff to provide the turnkey & niche HR capabilities which CTG has agreed to provide to each client under their portfolio.
• Liaison with the CTG HR Officer on all personnel management matters for all permanent staff, dealing with TOR / appointment planning, recruitment, contracting, grievances & dismissals, performance monitoring, pay rises / promotions, annual leave planning, visas / work permits & any other personnel management item for internal permanent staff members in country.
• Key competencies
• • Bachelor’s Degree in in Business Management, International Relations, Social Sciences or related field is required.
  • Minimum of 5 years of demonstrable HR experience & / or minimum of 7 years of demonstrable relevant project management experience.
  • Minimum of 5 years of experience in the Middle East & / or Africa.
  • Fluency in English is essential.
  • Relevant local language skills are desirable.

  Required competencies:

  • Project management.
  • Client management.
  • Accountability.
  • Leadership.
  • Innovative & solution based thinking.
  • Designing & implementation of process improvements.
  • Training experience.
  • Stakeholder management.
  • Excellent written & oral communication skills in English (other language skills a benefit).
  • Strong interpersonal skills.
  • Comprehensive capabilities in MS Office (Word, Excel, PowerPoint, Outlook).
  • The ability to work on own initiative & to tight deadlines.
  • Flexibility & adaptability to manage a range of different tasks & to work extra hours to meet deadlines.
  • Experience working in austere & challenging environments.