Role overview:

Reporting to the Distribution Operations Manager, the job holders will be responsible for selling, planning, coordinating and supervising the work of courier sales team to generate and meet agreed individual and teams’ set courier sales and collection targets. He/she maintains quality service in delivery and collection of customer parcels and excellent customer relations. We invite applicants who are result oriented, dynamic and self-driven with proven track records and attributes to excel in a highly competitive environment. The vacancies are available in Mombasa, Nakuru and Eldoret.

DUTIES & RESPONSIBILITIES:

• Developing annual courier growth plans and budgets;
• Sourcing of courier business in line with the courier sales strategy;
• Maximizing volume and revenue through sales for increased profitability;
• Maintaining good customer relations through regular customer visits;
• Ensuring prompt debt collection within the agreed credit period;
• Identifying and supporting courier sales agents;
• Developing courier business and planning for the implementation;
• Maintaining close liaison with relevant departments and making monthly sales and collection reports to the Head of Circulation & Distribution;
• Carrying out regular sales meetings with staff to review sales progress, maintaining good employee relations to ensure the highest degree of morale and discipline and providing results driven leadership;
• Maintaining sales contacts with appropriate representatives of major courier clients and ensuring follow-up and amicable resolution of complaints/issues and keeping the Head of Circulation & Distribution informed;
• Liaising closely with the Dispatch & Logistics Manager for daily transport requirements to meet customer demands;
• Generating new ideas for development of Courier sales, discussing them with the team, planning and implementing them.

Qualifications Experience& skills:

• Basic University Degree;
• Diploma in Sales and Marketing;
• 3 to 5 years of relevant work experience. Experience in courier operations will be an added advantage;
• Technical skills;
• Ability to communicate;
• Report writing skills; and
• Numeric skills.