We are looking to grow our Operations Team of over 100 on the continent. This role
focuses specifically in customer care, customer management, credit and stakeholder
(Sales Contractors and Merchants) support.
Your Mission
● Underwriting calls (if people want to purchase a device from us, we confirm their
details)
● Build rapport with customers through scheduled phone calls / engagements
● Collection calls (if people have missed a payment, we contact them via phone call)
● MBO/ Agent support – supporting our contracted sales teams to complete sales
(handled as a live, online support channel on whatsapp)
● Fraud investigations – some management of potential fraud cases and
investigations thereof
● Sales force recruitment – helping to find and filter candidates to grow our sales
team
What Will You be Joining?
Yellow is a community of young dreamers who want to make life better for millions of
African customers. We have a goal to reach 10 million customers on the continent by
2030. You would join a vibrant African community of creative thinkers and doers. We put
our people first; customers, agents, merchants, suppliers and our team, as we recognise
we are only as good as they are.
To do this, we need a high energy, go-getter team to help us.
We want you on board if you
● Have an interest in customer care, customer management, credit and stakeholder
support
● Are very confident and comfortable engaging with people from all walks of life
● An adventure seeker, not afraid to jump in and try new things
Minimum Requirements
● Malawi Applicants: Fluent in Chichewa, Thumbuka Speaker is valued but not
essential
● Rwandan Applicants: Fluent in Kinyarwanda
● Zambian Applicants: Fluent in Bemba; Chewa Speaker is valued but not essential
● Fluent in English
● Own a smartphone and laptop
● Open and interested to technological upskilling
Remuneration and benefits
● You will earn a competitive performance and task based salary
● Exponential growth path within the company should you be retained
● Office WIFI (except in Zambia where the role is fully remote)
● A safe and clean environment for work
