• Carry out performance of loss mitigation and recovery activities regarding delinquent or charged-off accounts in accordance with our internal controls with tax/ legal guidelines.
• Keep tracking outstanding debts.
• Plan course of action to recover owed money.
• Locate and contact debtors.
• Comply with requirements when legal action is unavoidable.
• Handle customers’ questions or complaints
• Negotiate payoff deadlines and payment plans.

Requirements

A minimum of a first degree in administration/management.

5 years working experience in a risk management environment. A strong track record in management and experience credit risk skills in a dynamic financial/banking institution is an added advantage.

Excellent interpersonal skills, communication, and negotiation skills.

Strong problem resolution and decision-making skills.

Ability to exercise own initiative and deliver to meet established targets.

Expertise in Microsoft office tools.

Ability to assist teams and remain committed to achieve goals.