- Our client in a telecommunication industry is hiring for the role of a Customer Care Executive. The ideal candidate would be responsible to provide product/service information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.
Responsibilities
- Attend to Customer’s Issues & resolve them in timely & efficient manner
- Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
- Raising, following up and closure of Trouble Tickets
- Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
- Follow up for Collections through timely reminders to Enterprise & Retail Customers
- Ensuring Collections of receivables is achieved as per the set targets
- Service & MTTR Improvement Plans
- Identify and assesscustomers’ needs to achieve satisfaction
- Build sustainable relationships and trust withcustomeraccounts through open and interactive communication
- Generate Sales Leads
Requirements
- Graduate qualification in Science preferable, any other discipline may also apply
- NYSC Certified
- Minimum of 1 – 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
Fair Knowledge of Telecom Technologies:
- Internet Bandwidth & Leased Circuits
- Smart Solutions & Internet of Things (IoT)
- Internet Broadband
Skills Required:
- Strong organizational skills
- Self-motivated and detail-oriented
- Quick to collaborate and coordinate with team members when necessary
- Prior experience working with Telecommunication Customer Care Department
- Strong math and critical reasoning skills
- Customer Relationship Management
- Integrity & Honesty
- Team Player
- Interpersonal Skills
- Resourcefulness & Result Oriented approach
- Customer Oriented Approach
- Strong Oral & Written Communication
