The role of the Customer Service Manager is to provide services to Nhima members related to the National Health Insurance Scheme and to register dependants. The role is responsible for facilitating the effective delivery of services to the members of the National Health Insurance Scheme.
Terms of Contract: One year, two months contract.

Key Responsibilities
• Manage the call centre,
• Manage complaints and queries,
• Maintain a track record of all complaints and queries,
• Resolve complaints and queries within the required period,
• Manage data updates of beneficiary details,
• Manage Member Service Assistants in facilities,
• Manage and facilitate registration of dependants,
• Update policies and procedures,
• Accurately tracks and records activities for reporting as required,
• Manage general education on NHIS,
• Manage departmental training,
• Supervision of staff and drive responsibility to ensure performance.

Knowledge, Skills, Qualifications and Experience
• Full Grade 12 certificate or its equivalent with a minimum of five credits.
• Degree in Marketing, Customer Service, or a related field
• Minimum of five years of work experience in a Customer Service Department
• Outstanding verbal and written communication skills
• High levels of problem-solving competencies