In this position, you will efficiently manage and respond to all customer inquiries received via phone. Your primary objective will be to provide comprehensive support regarding M-KOPA customer accounts or products, to achieve overall positive customer satisfaction through first-call resolution.

What will you do?

As part of your role, you will be tasked with handling various Customer Care responsibilities. This includes receiving and managing all customer inquiries via phone and ensuring prompt and satisfactory responses. Addressing customer issues or queries will also be a significant aspect of your duties, with the ability to escalate matters to the next level of support when necessary.

Moreover, meticulous documentation of all customer interactions in the provided systems will be essential for maintaining accurate records. You will also play a pivotal role in educating customers on relevant M-KOPA products and processes, empowering them to utilize our offerings effectively.

Lastly, you will be expected to provide additional support as directed by the Customer Care Team Leader or Manager, contributing to the overall efficiency and effectiveness of our customer care services.

Expertise

In the dynamic world of customer service, experience is key. At least six months in a similar role, a passion for resolving difficult customer issues, and competency in using Microsoft Office will make you a reliable and adaptable team member.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.