What you would be expected to do
Customer Education and Assistance:
- Offer comprehensive product and service education to customers efficiently and effectively.
- Handle customer queries with the utmost quality and professionalism.
- Provide timely assistance to the sales team in addressing prospective customer inquiries.
- Ensure customer information is accurately updated in the required tools as per standard operating procedures.
Query Management:
- Manage customer queries promptly to avoid long waiting times and high drop rates.
- Ensure all customer interactions are handled within standard handling times.
- Proactively listen and answer all queries efficiently while maintaining high service quality and standards.
Customer Relationship Management:
- Build and maintain good customer relationships, catering to a diverse customer base.
- Proactively contact dormant customers to resolve any pending issues.
- Help minimize defaults by reaching out to customers with delayed payments.
- Check customer satisfaction post-sale to increase customer retention.
Process Compliance and Improvement:
- Ensure process compliance and follow through on customer process recommendations.
- Report issues raised by customers that require immediate action or resolution by management.
- Initiate and implement corrective actions as needed to maintain an excellent standard of service and high customer satisfaction.
Performance and Reporting:
- Accomplish the customer service vision and mission by meeting key performance indicators set by the function.
- Gather and document information about the customer and the product via available systems.
- Be available to handle inbound and outbound traffic during both low and peak hours.
You might be a strong candidate if you:
- Hold a Bachelor’s Degree/Diploma in Social Science Studies or similar
- Possess basic knowledge of Excel spreadsheets and data entry skills
- Having experience in assisting customers is a plus
- Are open to working in a flexible and creative work environment with fast-evolving operations
- Have the ability to multitask while working under tight deadlines with close attention to detail
- Have the ability to remain professional and courteous with customers at all times
- Have excellent verbal and written communication skills – both in English and one of the native languages
- Can work in shifts
What Sun King offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards a profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
