Support the customer service function of Uganda Airlines at the Airport.

Key Roles and Responsibilities

· Handling Customer inquiries via the call centre and emails: Answering questions regarding dates, prices, and availability of flights.

· Resolve customer complaints in line with UR customer care guidelines to ensure they remain satisfied.

· Represent the airline to its passengers and assist passengers—communication to customers and updating the customer database to enrich the Airline’s Database

· Customer information support; Informing passengers of any changes or delays regarding flights.

· Helping passengers aboard the plane when stationed at a boarding gate:

· Maintain an up-to-date database of clients’ information and documentation.

· In charge of passenger inflow and queue management at work location.

· Participate in marketing campaigns to create awareness of Uganda Airlines product offerings.

· Going the extra mile. Helping passengers with special needs, such as low or limited mobility, unaccompanied minors, or passengers travelling with pets.

· Responsible for proper arrangement and layout of the front office to ensure a good ambience.

· Assist in giving feedback to passengers

· Uphold the brand values of UR

· Other duties as assigned by the supervisor

Qualifications, Skills and Competencies

· The applicant must hold a Bachelor’s degree from a recognized institution/university in any field.

· At least 3 years’ experience in a similar role with a reputable organization in the service sector.

· Knowledge of another international language is an added advantage.

· Experience in an air commercial and logistics environment is an added advantage.

· Possession of basic numerical skills.

· Excellent customer Care skills -Customer-centric with a commitment to deliver.

· Able to work well under pressure and with minimum supervision for extended hours.