Offer and deliver effective customer service while ensuring adherence to policies and procedures.
Provide guidance and support to customers while mitigating inherent risks to improve service delivery.
Key Responsibilities:
- Cross sell all bank products and services.
- Attend to customer’s queries whilst lodging them In ECRM
- Resolve and minimize number of customers complaints.
- Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
- Maintain proper documentation and custodianship of Blank forms.
- Ensure 100% collection of revenues for services rendered.
- Rectify irregularities highlighted in the audit report in customer service area.
- Punctual and accurate submission of relevant reports.
- Ensure all relevant stationary is available to customers.
- Cleanliness of the banking hall.
- Any other duties assigned from time to time.
