CarePay is a Kenyan company that administers conditional healthcare payments between funders, patients and healthcare providers. Through our M-TIBA platform, CarePay directs funds from public and private funders directly to patients into a “health wallet” on their mobile phone. The use of these funds is restricted to conditional spending at selected he…
MAIN PURPOSE OF THE INTERNSHIP:
Join us for a 3-6months program offering personal and professional growth as you work with experienced team members. We are looking for an intern to be part of our customer experience team.
During this time, the intern is expected to learn to confidently and knowledgeably provide the full suite of CarePay customer service offerings (e.g., call inquiries, frontline, and backline customer support) to all parties contacting CarePay via the customer service hotline, social media, and other contact modes.
The intern will provide efficient and professional service to CarePay customers through prompt, courteous, and accurate responses to inquiries. He / She will help maintain our existing customer base by building customer loyalty through effective problem-solving and customer care, while adhering to all service standards laid down by CarePay.
EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES:
- Higher Diploma in a related field
- At least 1 year of experience in Operations or Customer Service
- Strong customer relationship experience
- Solid understanding of customer service and operations
- Experience working within a customer relations environment, preferably in a call center (working in healthcare insurance preferred)
- Typing skills (at least 30 words per minute preferred)
- Excellent telephone skills
- Excellent conflict resolution skills
- Technical skills (preferably with telephone and order booking systems)
- Excellent communication skills, both spoken and written
- Excellent negotiation and interpersonal skills
- Mental alertness
- Assertiveness
