Workatele

Customer Operations Lead at Zipline, Omenako, Ghana

Zipline

Customer Operations Lead at Zipline, Omenako, Ghana

Zipline

Full time Job

Date Posted: April 2, 2025

Application deadline:

Expired on: April 4, 2025 5:00pm

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Job description

Does enabling day-to-day operations of the nest – especially the ability to fly – and providing regular support for health facilities sound exciting to you? Are you interested in being a focal person on the integration of programs and use cases, and raising Zipline’s profile through community CSR.

Zipline believes access to medical care should not depend on your GPS coordinates. We are at the forefront of a logistics revolution, using autonomous aircraft to deliver just-in-time, lifesaving medical supplies on 3 continents around the world right now, 7 days a week.

WHAT YOU’LL DO

  • Build and maintain strong relationships with local community stakeholders such as municipal council members and tribal leaders.
  • Maintain ongoing relationships with local military and law enforcement to make ongoing flight operations and nest access.
  • Develop and onboard new delivery drop off locations through consideration of ideal topographical locations and site demographics.
  • Train, mentor and generally support health care workers at Zipline delivery sites in the use of Zipline services
  • Proactive outreach to health facilities and communities where we operate to grow utilization.
  • Onboard new health facilities and health facilities workers as there is a churn.
  • Host blood drives to ensure fulfillment of recurring blood demand.

WHAT YOU’LL BRING 

  • You have significant prior experience working with people and communities on programs (candidates with strong relevant experience working with community based multinational non-profit organisations may also be considered)
  • You can communicate effectively (verbally and in writing) and are comfortable speaking in front of large groups and have experience building strong and high-trust relationships with internal teams and external stakeholders
  • You are detail-oriented and have experience organizing successful in-person events for large groups
  • You have the grit, resourcefulness, and resilience to thrive in novel, uncertain and constantly-changing business and regulatory environments
  • You believe deeply that access matters and that we can and will provide access to essential medical supplies for every person on the planet
  • Must be willing to relocate to our distribution center in Omenako, Eastern Region

Application deadline:

Expired on: April 4, 2025

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