Workatele

Customer Operations Manager at Unilever, Nairobi, Kenya

Unilever

Customer Operations Manager at Unilever, Nairobi, Kenya

Unilever

Full time Job

Date Posted: February 1, 2025

Application deadline:

Expired on: February 9, 2025 5:00pm

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Job description

 MAIN RESPONSIBILITIES BE

Alignment with Trade Strategy

Supports setting the process and contribute to the definition of :

National Trade Strategy

Customer Value Assessment

Trade Terms Structure

Coordinate Pricing

2. Business processes & operatingguidelines

Ensure smooth processes are in place to deliver:

Retail Strategy

CBP / CMP

CD input into S&OP

Annual negotiation strategy

OpCo and assortment

Set up and structure all CD business meetings

Sales Force Incentives SFI for Field Sales team

3. Methods, tools, systems & data

Maintain and implement supporting tools (legacy CD IT tools as well as new developments)

Customer Hierarchy

Sales reporting model

EFOS data

Support Customer Service

4. Communication, information, training

Manage and facilitate internal and external CD communications

Provide all CD information to Field Sales, other CD roles and other departments

Identify needs and roll out training programs

Designs and implements sales incentives model

5. 3rd party management & in-store execution

Manage contracts and execution of merchandising agencies providing in store

Execution and data measurement

Responsible for distribution of POP materials

Monitor and improve CD Overheads

Manage CD national and local events

KPIs:

  • Field productivity and execution KPIs
  • Delivery of CD IT/ analytics capabilities and projects
  • Delivery of CD cost savings programs
  • OTIF and Training Scores on Learning Calendar

Experiences & Qualifications

  • Minimum 2 years experience in Sales in FMCG industry
  • B. Comm degree (preferably in Marketing, Business Administration, Financial majors)
  • Strong experience in designing and managing processes
  • Demonstrated cross-functional team.
  • Business and project management experience

Application deadline:

Expired on: February 9, 2025

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