Job Purpose Statement

To consistently deliver exceptional Ecosystem Banking sales results for Commercial & SME Division of Retail Banking. This will be achieved by planning, developing, analyzing and implementing sales plans to meet sales objectives of the company.

Key Accountabilities (Duties and Responsibilities)

Perspective   % Weighting

(to add up to 100%) Output

Financial    70%  New Business

• To achieve the set sales targets/plans for all the Ecosystem Banking products weekly, monthly and quarterly consistently.
• To co-ordinate sales activities in the market aimed at customer acquisition or customer management e.
• Manage, organize, implement and co-ordinate sales activations and promotions effectively in liaison with all stakeholders; marketing and service teams for the successful outcome of business plans.
• Provide feedback to the Ecosystem Banking  management team on the execution of promotions and sales operations activities in the market
• Monitor market conditions and trends and constantly give feedback to management for decision making.
• To actively manage customer information flow from the bank

Internal business processes   30%    

Processing (15 %)

• Ensure KYC compliance
• Manage sales and customer records
• Follow through on pipelines & sales plans
• Deliver on SLA & TAT

Sales Administration (15%)

• Manage sales records
• Pipelines
• Customer records
• Sales plans
• Deliver acceptable level on service level agreement and NPS Rate.

Customer experience

• Demonstrate NCBA Bank values.
• Learning and growth
• Ensure attendance of product refresher courses and E-Learning hours are achieved for self.
• Adhere to policy on annual leave.

Job Dimensions

Reporting Relationships: jobs that report to this position directly and indirectly

• Direct Reports           None
• Indirect Reports        None

Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.

Internal

• Commercial & SME Banking RM’s, Branch teams, Sales Team Leaders, Consumer Banking RMs,   External

Prospective Business Customers

• Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary control responsibility if applicable for the role.

Operational

• Work cycle and impact:  time horizon and nature of impact (Planning)
• (e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, above 1 year)
• 2 weeks

Ideal Job Specifications

Academic:

• Minimum of a Diploma in a business related field
• A degree is an added advantage

Professional:

• Not mandatory

Desired work experience:

• Previous sales experience