Key Duties and Responsibilities

• Address and respond to inquiries from students, parents, faculty, and staff on university
services, policies, and procedures.
• Proactively identify and resolve customer concerns, aligning with university policies
and values. Collaborate with relevant departments to address complex problems.
• Act as a bridge between customers and university departments, effectively conveying
information and ensuring all parties are informed of updates, changes, or resolutions.
• Collect and analyse customer feedback to identify areas for improvement in university
services.
• Assist in coordinating university events such as open days and orientations. Provide
support to create a welcoming environment for attendees.
• Maintain accurate records of customer interactions and feedback.
• Stay updated on university policies and procedures. Participate in training sessions to
enhance customer service skills and stay informed about industry best practices.
• Manage Marketing and Communication Office data base.
• Perform any other duties as assigned by relevant authorities.

Qualifications, Experience, Skills, and Abilities

• Diploma in marketing, journalism, communications, business or a relevant field.
• Strong interpersonal and communication skills.
• Customer-centric mindset with the ability to empathize and address diverse needs.
• Problem-solving skills and the ability to handle challenging situations with tact and
diplomacy.
• Previous experience in customer service or a related field is an asset