For many years, Royal Mabati® has supported many clients succeed through our varied solutions and products. We are a multinational company that primarily deals with roofing materials, starting out with a factory in Nairobi since our inception in 2005. Today, we’re one of the leading manufacturers of roofing products with over 10 distribution…
As the Customer Service Agent, you will be tasked to solve and deal with customers’ complaints and concerns before and after sales have been done.
Key Skills & Qualifications:
- Handle and resolve walk-in customer inquiries and complaints professionally. Process daily sales orders and ensure timely updates until dispatch.
- Respond to customer queries and provide accurate order progress updates.
- Resolve complaints efficiently, offering the best solutions to enhance satisfaction.
- Identify and escalate priority issues or problematic clients to the team leader.
- Build and maintain strong customer relationships by addressing concerns with care.
- Generate and submit reports for accountability and performance tracking.
- Support the sales team by assisting new customer acquisition and order processing.
Key Competencies
- Excellent Organizing and prioritizing skills required.
- Extremely detail-oriented, attention to accuracy.
- Strong written, verbal, and interpersonal communication skills required Information management skills.
- Ability to work well independently, and as part of a team.
- Ability to multi-task, Problem-solving skills.
- Computer proficiency in Word, Excel, Power Point, Microsoft.
