SPOUTS of Water LTD is a for-profit social business that manufactures and sells the Purifaaya™ ceramic water filters and distributes rocket stove technology. SPOUTS was created in Uganda in 2014 with the simple idea that ceramic water filters could be made and sold locally, providing an amazingly effective product through a sustainable business model. SPOUTS is currently the largest ceramic water filter manufacturer in Africa. 
Since SPOUTS sold its first Purifaaya in 2015, it has distributed 130,000+ filters to East Africa providing over 650,000 end-users with long-term access to safe drinking water. SPOUTS is a rapidly growing organization with over 500 employees across Uganda and Rwanda. The next step is to expand its operations throughout East, West and Southern Africa.

SPOUTS of Water LTD is a for-profit social business that manufactures and sells the Purifaaya™ ceramic water filters and distributes rocket stove technology. SPOUTS was created in Uganda in 2014 with the simple idea that ceramic water filters could be made and sold locally, providing an amazingly effective product through a sustainable business model. SPOUTS is currently the largest ceramic water filter manufacturer in Africa.

Since SPOUTS sold its first Purifaaya in 2015, it has distributed 130,000+ filters to East Africa providing over 650,000 end-users with long-term access to safe drinking water.SPOUTS is a rapidly growing organization with over 500 employees across Uganda and Rwanda. The next step is to expand its operations throughout East, West and Southern Africa.

JOB INFORMATIONJob TitleCustomer Service Assistant -SPOUTS CommercialReports to (Job Title)Assistant Customer Experience ManagerDepartmentCustomer ServiceLocationHead Office CountryUganda

PURPOSE OF THE JOB

To initiate and maintain contacts with beneficiaries and customers in line with the set business objectives.

MAIN RESPONSIBILITIESRESPONSIBILITIES UNIQUE TO THE ROLE

Responsibility

 Contribution to job’s performance

To conduct data cleanup and update to get clear and right information for customers.

To promote product knowledge and proper usage of the product as per set objectives and goals of the business.

To receive the incoming and outbound calls to enhance customer and beneficiary satisfaction.

To track customer payments to ensure they are cleared off their dues.

.To track the replacement of broken pots for continuous usage of the product.

.To prepare reports to update the management on overall performance of the commercial business in a timely manner.

.Any other roles added from time to time in relation to departmental objectives

REQUIREMENTS

Qualifications

Bachelor’s Degree in Business Administration, or any other related fieldExperience1 years’ experience in a similar roleProficiency in computer skills LanguagesProficiency in spoken and written EnglishAlur, Madi, Lugbara, Kakwa, AringaLuganda as an added advantageSPECIAL CONDITIONSRegular travel between Head office and Field.ANY OTHER COMMENTSThe position requires the job holder to be proactive and self-driven to fulfil the company mission of providing solutions to immediate problems.