M-Gas is using technology to transform lives by providing clean cooking gas to all Kenyans 24 hrs, 7 days a week. We give you our cylinder filled with gas, a smart meter, a gas cooker and a key card as part of our package so you don’t have to pay the high upfront fee of buying a gas cylinder and cooker.
Offer support to customers who have questions, concerns, problems.
Duties & Responsibilities
- Respond to customer enquiries in person, by phone and online helpfully and promptly.
- Take responsibility for solving customer issues and make sure they are resolved promptly.
- Maintain record of customer communications in CRM and other systems.
- Acknowledge and resolve customer complains.
- Process orders, customer applications and requests.
- Maintain customer records.
- Compile and distribute daily reports on customer products and credit usage.
- Perform customer follow up to ensure that they are enjoying the product.
- Identify and report computer systems incidents to the technical teams and relevant managers.
- Make recommendations to improve customer service and business processes and systems.
- Prepare schedules for customer visits by Technicians and Sales representatives as required.
- Any other duties that may be assigned by Management.
Requirements
Personal Attributes
- Understanding and commitment to the company core values.
- Good communication on the telephone and in person
- Must display a can-do attitude and work well with others
- Punctual and reliable.
- The ability to multi-task in a high-paced work environment
- Strong written and verbal communication skills
Academic Qualifications
- University Degree or Higher Diploma Degree
Skill Qualifications
- Communication Skills
