We’re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for services. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
The candidate MUST have experience when it comes to the following services provided below:
(Experience may be from taking calls, customer service or a previous technician of the ff. service)
● Moving
● Heating, ventilation, and air conditioning
● Home Improvement
● Plumbing
● Locksmith
● Air Duct
● Water Damage
● And other services related
Requirements
Requirements & Skills:
● Previous experience in a customer support role
● Track record of over-achieving quota
● Strong phone and verbal communication skills along with active listening
● Good English communication skills
● Familiarity with CRM systems and practices
● Customer focus and adaptability to different personality types
● Ability to multitask, set priorities and manage time effectively
Working Conditions:
- Remote/ Permanent work from home
- Shift- based- in a Call center that works 24/7
- Comfortable being on Zoom while at work
- Can work full-time
- Pacific Time Zone
Minimum Technical Requirements:
1. Computer Specifications
Minimum Intel Specs
Processor: Core i7 8th generation (and above)
Core i5 10th generation (and above)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Minimum AMD Specs
Processor: AMD Ryzen 5,7,9
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Macintosh Specs
Processor: Core i7/ i5 / M1/ M2
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
2. Main Internet Speed Requirement
Jitter: below 10ms
Latency: below 160ms
Upload: more than 25mbps
Download more than 40 mbps
