• Provides direction to the customer service division by assigning, direction and reviewing the work of staff.
• Training, writing, conducting performance appraisals, and assisting in department budget preparation
• Overseeing and assessing customer service staff activities, and providing them with regular performance -related feedback.
• Managing cashier coverage and customer flow to ensure proficient customer service.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities

Required Skills and Qualification

• MA or Collage diploma in marketing, Business Administration or related field
• Interpersonal Skills, Customer satisfaction and customer support abilities.
• Customer service and customer experience knowledge.
• Strong communication and problem-solving skills.
• Computer operating skills are required
• Product/service knowledge
• 3/5 years work experience in Automotive technology or relevant field