RESPONSIBILITIES

• Lead strategic projects within the customer experience group
• Craft the vision, strategy, and roadmap for the Deel customer experience operations and enablement group
• Manage multiple projects end-to-end, from scoping to implementation and continuous improvement
• Identify project needs and targets using quantitative and qualitative data methods
• Bring cross-functional stakeholders along as you build and scale operations, including apps and automations, product, engineering, data, enablement, training, QA and customer operations
• Build, maintain and improve internal dashboards to track key metrics and project performances

REQUIREMENTS

• 3 years of experience managing multiple projects concurrently in an operational environment
• Analytical approach to problem-solving; comfortable with using data to surface insights and make decisions. 2 years of experience using data tools such as Looker and Snowflake (SQL)
• Basic understanding of customer support operations: familiarity with key customer support metrics, best practices, and ticketing systems such as Zendesk and Jira
• Excellent communication and interpersonal skills and demonstrated experience partnering across all levels of the organization

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.