NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn’t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future
The Technical Services Implementation Engineer (L1) is an entry level engineering role, required to work closely with the Technical Services Implementation Engineering team to action configurations, installations and attend to break/fix events.
Key Responsibilities:
- Develops the ability to start ‘owning’ installation, break/fix incidents, and problem management.
- Functions jointly with the Implementation Engineering team to meet client requirements.
- May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
- Actions configurations and installations.
- Attends to break/fix events.
- Performs any other related task as required.
Requirements
Knowledge and Attributes:
- Basic understanding and appreciation of technical design principles.
- Ability to develop an understanding of fundamental project management and administration processes.
- Display a strong learning orientation.
- Good verbal communication skills.
- Demonstrate a client service orientation.
- Hands-on proactive in approach.
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.
- Certification in Networking, Cloud or Cybersecurity will be an added advantage.
Required Experience:
- 1-2 years experience in a technical implementation engineering or similar role.
