As a  Data Analyst, you will turn data insights into actionable strategies that support our business operations and drive our growth. You will work closely with various teams to
collect, analyze, and interpret data to aid in decision-making and improve business performance

Key Responsibilities
Data Integration and Management: Integrate data from various sources to provide a comprehensive view of Contact Center Performance.
Performance Tracking: Monitor key performance indicators (KPIs) to measure the effectiveness of marketing campaigns and strategies.
Predictive Analysis: Use data to predict trends and market movements, aiding in proactive strategy development.
Training and Support: Provide training and support to team members in using  data analysis tools and understanding reports.

Other Responsibilities

 Collect, analyze, and interpret large data sets to identify trends, patterns, and insights.
Work closely with stakeholders to understand their data requirements and provide relevant data solutions.
Develop and maintain dashboards and reports to visualize data effectively.
Ensure data accuracy and integrity by performing regular data audits and validations.
Collaborate with cross-functional teams to support data-driven decision-making.
Present findings and recommendations to stakeholders in a clear and concise manner.
Stay up-to-date with the latest  data analysis tools and techniques to improve processes and deliverables.
What You’ll Achieve in the First Few Months

 Within 1 month, understand our data infrastructure and key business metrics, and begin to analyze data and generate reports.
Within 3 months, contribute to major projects and provide insights that inform important business decisions.
By 6 months, become a trusted data advisor for various teams and independently manage  data analysis projects.

Job Requirements:
Preferred skills and qualifications

 Bachelor’s degree (or equivalent) in mathematics, computer science, economics, or statistics
Proven success in a collaborative, team-oriented environment
Proven analytics skills, including mining, evaluation, and visualization
Technical writing experience in relevant areas, including queries, reports, and presentations
At least 2+ years of relevant experience as a  data analyst
Demonstrable experience working with Power BI
Extensive knowledge and experience with SQL, Tableau, MS Excel, and MS PowerPoint
Strong action-oriented and proactive tendencies
Foundational knowledge of data management topics
Fluent in conversational and written English communication