Key Duties and Responsibilities:

The Desktop Support Analyst will be required to perform the following tasks:

IT Training

• Conduct IT policy training to all stakeholders to ensure compliance as required.

IT Hardware

•   Set up all new computers, cell phones and any other devices for staff when required.
•  Rebuild old computers for repurposing as required.
• Maintain all printers to always ensure functionality.

Desktop Support

•  Provide support for all IT infrastructure regarding hardware, software, and network requirements.
•  Enforce system operating procedures for User Desktop systems (Passwords, Level Of access, User Virus Updates, Mail delivery)
• Perform daily, weekly, and monthly procedures as scheduled (e.g., Patch Management, Virus Scans, Event Logs)
• Support employees remotely, if possible, to ensure effective and timeous IT support.
• Arrange transportation for IT hardware to various sites according to requirements.
•  Assist visitors with connectivity requirement as and when required.
•  Support of all desktop software and hardware including rebuilds corrective action in case of hardware / software failure for all desktops.

IT Procurement

•  Assist in the procurement of IT goods though specifying requirements and obtain quotations from suppliers when required.
•  Ensure all documentation regarding procurement is signed off by the correct stakeholders and filed accordingly.
•  Ensure movement of IT equipment and hardware is always accounted for.

IT Assets

• Ensure the disposal of assets is done according to company specifications.
• Obtain all relevant documentation regarding waste disposal and file accordingly.
•  Report on all disposal of waste accordingly.
•  Assist in the creation of any IT documentation to ensure compliance.
• File all IT documentation accurately.

IT Projects

•  Ensure IT projects are documented, managed in time, scope, and budget.
•   Assist in the implementation of IT projects.

IT Compliance

• Ensure endpoint security is installed and up to date on computers.
• Ensure that operating systems are all up to date.
•  Report on status monthly.

Organization Culture and Values

• Ensure Kenkijin philosophy, values, principles, and behaviors are promoted and established through the business unit.

Qualifications & Experience

•  Must have Grade 12 General Certificate of Education
•  Bachelor’s Degree in Information Technology
• Cisco Certified Network Associate recommended.
• Minimum two (2) to three (3) years’ experience
• Membership to the relevant body

Job Specific Competencies

•  Good communication skills
•  Proficient in computer skills (MS Excel and MS Word) and able to use MS Dynamics AX)
• High degree of accuracy and attention to detail.
•  Technical Support
•  Network Support Cabling
• Troubleshooting
•  Server Operations Systems (AD, GP, DC, DNS, DHCP)

Duration: One (1) year Fixed Term Contract