MAIN RESPONSIBILITIES
Engagement with Branch Staff

• Regularly interact with branch staff to promote and sell digital products.
• Provide training and support to branch staff to enhance their understanding and capability to sell digital products.
• Monitor and report on the performance of branch staff in selling digital products.

Marketing Campaigns and Road Shows

• Organize and manage roadshows to showcase and promote digital products.
• Plan and execute market campaigns to drive sales and increase digital product utilization.
• Collaborate with the marketing team to develop promotional materials and strategies.

Direct Client Engagement

• Engage directly with key clients to pitch digital products for collections and payment solutions.
• Maintain and strengthen relationships with existing clients, ensuring high satisfaction and continued use of digital products.
• Identify opportunities to cross-sell and up-sell digital products to clients.

Key Customer Acquisitions

• Drive the acquisition of new customers through the promotion of digital offerings.
• Develop and implement strategies to attract and retain key customers.
• Track and report on customer acquisition metrics and outcomes.

Customer Experience Feedback

• Gather on-field feedback on customer experiences with digital products.
• Communicate customer feedback to the product development and customer support teams.
• Suggest improvements based on customer feedback to enhance product functionality and user experience.

Merchant Acquisition and Support

• Identify and acquire new merchants to expand the digital product network.
• Provide training and ongoing support to merchants to ensure the successful adoption and usage of digital products.
• Monitor merchant performance and provide feedback to improve their sales and usage rates.

CHALLENGES

• Ability to manage complex customer complaints or situations professionally.
• Ability to manage negotiations with internal stakeholders (business and technical teams)
• Understanding of the business drivers and problem-solving skills
• Ability to build relationships and remain customer-focused
• Strong organizational skills
• Profile
• What kind of profile are we looking for?
  You have a:
  Minimum required education level:
• Bachelor’s degree in business, Marketing, or a related field.
• Required Experience & Skills
• Proven experience in sales, preferably in digital products or financial services.
• Strong communication and interpersonal skills.
• Ability to organize and manage multiple campaigns and road shows.
• Analytical skills to track and report on performance metrics.
• Proficiency in using digital sales tools and CRM systems.
• Ability to work independently and as part of a team.
• Excellent interpersonal skills and cross-cultural sensitivity
• Ability to find pragmatic solutions adapted to the local context