Academic & Professional Qualification

Bachelor’s degree in Management Information System, Business Administration and Information System, Marketing or any other equivalent field.
Professional qualifications in IT will be an added advantage

Experience :  At least four (4) years of relevant work experience.

Behavioral Competency

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers)
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.
• Excellent customer facing/customer service skills.
• Able to work under pressure and meet deadlines.
• Good knowledge of Word, Excel, Outlook and other office