Nairobi Inland Cargo Terminal (NICT) is an Inland Container Depot (ICD) located in the Industrial Area off Mombasa Road on ICD Road in Nairobi, Kenya. The main objective of NICT is to bring port services closer to customers in the hinterland.
Digital & Telesales Executive
Do you enjoy using social media platforms to engage, pitch, close sales and ensure a pleasant customer experience for clients? Then you have a chance to have fun as you build your career with us.
Nairobi Inland Cargo Terminal (NICT) is looking for a tech-savvy individual who will work towards increasing digital sales, lead generation, brand engagement, and conversions.
Duties:
- Data mining: work closely with the commercial team to extract the list of potential customers, profiling them (potential basket value) and scheduling calls
- Outbound sales pitching: contacting target customers to introduce them to our CFS solutions. Keeping records of the calls and sales pitches for insights
- Customer profiling: asking questions to understand customer needs, while answering any questions from the customers to find a mutual solution
- Client visits (where the phone engagement necessitates a follow-up visit) to close the sale
- Account management: handling and closing grievances from customers within your portfolio, to preserve the company’s reputation
- Assist in the crafting of initiatives to build a lasting digital connection with consumers
- Prepare online content and ensure scheduled distribution through various channels
- Analytics and insights: monitor the company’s digital presence, growth in numbers, and trends on social media (LinkedIn, Twitter, Facebook etc.) and generate relevant reports using web analytics tools
- Take the lead in scaling SEO efforts (keyword, image optimization etc.) to achieve enhanced brand presence
- Foster good relationships with agencies and vendors strategically positioned to support our brand and commercial success
- Any other duties as assigned from time to time
Requirements and skills
- Degree or Diploma in a business-related course
- Minimum 2 years experience in telesales and social media platforms management
- Experience in the logistics space will be an added advantage
- Aggressive sales pitching and closure skills
- Experience with B2C social media, Google AdWords, email campaigns and SEO
- Excellent communication, relationship building, and interpersonal skills
- Sound knowledge of social media scheduling platforms such as Hootsuite, Buffer, and others.
- Outstanding brand awareness experience will be an advantage.
