This role will help to drive Operational Excellence across the West and Central Africa – WACA’s growing and complex portfolios. It will ensure continuous improvement across all the key management standards by providing strategic analysis on performance, supporting the functional people, process & system improvement implementation risk management and drive new solutions/initiatives for effective service delivery, contributing to Plan International’s global strategy In the West and Central Africa Region.

The Director of Operations will bring critical analysis, insights and implementation lead to drive strategy, growth, and operational efficiency within the organization. S/he will maintain an organization-wide perspective and support decision-making among WACA regional leadership. S/he will partner with other senior leaders within the region to strengthen Plan International’s program performance by providing key insights on leadership to enable the organization to determine progress towards our strategic ambition, ranging from strategic results frameworks to day-to-day operational excellence in fulfilment of the mandate of the WACA Region as a whole.

Qualification and Experience

Master’s degree or higher in relevant field (financial management, IT, business
analytics, supply chain management or business management and administration)
• Experience in operations director level role in Humanitarian/Development sector
• Strong business analytics skills in relation to business resources and solutions functional
areas
• Experience of managing a workstream in a large transformation program across
diverse and complex organizations
• Experience in leading process re-engineering across diverse and complex
organizations
• Ability to support high performing teams in multiple locations
• Results oriented management with Strategic agility to get things done
• Understanding of working in INGOs is an advantage
• Track record of identifying opportunities to remove cost and improve effectiveness
• Experienced at liaising and translating between technology and business needs
• Senior management/leadership in complex and global organizations with multiple
stakeholders
• High financial literacy and ability to interpret and communicate complex data and
reports
• Supply chain management experience or understanding
• Clear understanding of the impact of decisions taken across Plan International
• Proven capacity to analyze and understand complex situations and identify the core
issues that need to be acted upon
• Strong interpersonal, communication and engagement skills.
• Proven ability to handle conflict situations in a constructive manner.
• Ability to build multi-stakeholder consensus in relation to complex situations with
conflicting interest.
• Lean six-sigma black-belt qualified or equivalent level in other process methodology
• Able to use evidence to back decisions and form business cases
• Previous experience of overseeing planning cycles, performance reporting, and
strategic decision making, either from a global or regional perspective.
• Experience of working with, supporting and influencing at leadership levels.
• French language essential / an advantage