Key Roles and Responsibilities:

• Implement DPO management routines.
• Operational work diagnosis (OWD) done to check compliance to all SOP’s and standards.
• Dedicated work area 5’s inspection / audit, visual boards updated with 5’s scores and gaps.
• OWD’s done for Quality, truck departure, truck arrival and truck delivery process at POC.
• Track Customer delivery performance (CDP) reasons & action plans developed and implemented.
• Driver feedback analysis done, and feedback given to drivers.
• Relevant customer service training conducted for delivery team.
• Refusals tracked, analysed and action plans created and implemented.
• OWD’s done for Quality, truck departure, truck arrival and truck delivery process at POC.
• Transport labour productivity – GOPS completed, and action plans developed.
• Delivery process standardized and SOP’s implemented.
• Plan vs actual km analysed, action plans developed and implemented.
• Maintain open communication channels with CIC and Centralized Planning.
• Track and adhere to SLA with stakeholders to leverage appropriate relationships.
• Engage with the Plant regarding their DPO dream by driving DPO on the shop floor.
• Representation during milestone audits will be necessary to support the Plant’s DPO dream.

Key Attributes and Competencies:

• Knowledge of customer service principles
• Strives for customer service excellence
• Demonstrates reliability
• Good interpersonal skills / builds good relationships
• Ability to work under pressure
• Verbal ability and communication skills
• Excellent self-management and planning skills
• Strong achievement orientation
• Ability to adapt to change effectively
• Excellent coaching capability
• Strives for continuous improvement

Minimum Requirements:

• Min. of B.Sc./ B.Tech /HND in a related field.

• 2 years’ experience in Logistics and Supply Chain Management.