Key Roles and Responsibilities:
- Implement DPO management routines.
- Operational work diagnosis (OWD) done to check compliance to all SOP’s and standards.
- Dedicated work area 5’s inspection / audit, visual boards updated with 5’s scores and gaps.
- OWD’s done for Quality, truck departure, truck arrival and truck delivery process at POC.
- Track Customer delivery performance (CDP) reasons & action plans developed and implemented.
- Driver feedback analysis done, and feedback given to drivers.
- Relevant customer service training conducted for delivery team.
- Refusals tracked, analysed and action plans created and implemented.
- OWD’s done for Quality, truck departure, truck arrival and truck delivery process at POC.
- Transport labour productivity – GOPS completed, and action plans developed.
- Delivery process standardized and SOP’s implemented.
- Plan vs actual km analysed, action plans developed and implemented.
- Maintain open communication channels with CIC and Centralized Planning.
- Track and adhere to SLA with stakeholders to leverage appropriate relationships.
- Engage with the Plant regarding their DPO dream by driving DPO on the shop floor.
- Representation during milestone audits will be necessary to support the Plant’s DPO dream.
Key Attributes and Competencies:
- Knowledge of customer service principles
- Strives for customer service excellence
- Demonstrates reliability
- Good interpersonal skills / builds good relationships
- Ability to work under pressure
- Verbal ability and communication skills
- Excellent self-management and planning skills
- Strong achievement orientation
- Ability to adapt to change effectively
- Excellent coaching capability
- Strives for continuous improvement
Minimum Requirements:
- Min. of B.Sc./ B.Tech /HND in a related field.
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2 years’ experience in Logistics and Supply Chain Management.
