Support effective distributor & dealer service operations through administering and processing warranty claims, as per manufacturer warranty policies and procedures.
Profil request:
Key responsibilities
• Warranty & SSCs (Special Service Campaigns) administration as per warranty policies & procedures i.e. authorization, tracking and closing repair orders, analyze returned/denied claims etc.
• Process & submit Toyota & Suzuki warranty claims within the ‘timeframe’ to Manufacturer on the related warranty systems (OASIS & SCAN).
• Maintain up-to-date and accurate warranty documents’ records as per requirements.
• Coordinate with Finance Credit Department to ensure all warranty claims are settled.
• Order & manage warranty materials’ stock – Booklets, Parts Tags, Flat Rate Manuals.
• Coordinate all parts and fuel recovery requests & ship requested parts/fuel back to the manufacturer.
• Prepare periodic service menu, service plan and maintenance plan pricing and submit for approvals.
• Ensure and maintain an up-to-date Service Plan Database.
• Prepare and update internal service pricing i.e. Pre-Delivery Inspection, Free Service etc.
• Prepare & submit reports to Management.
Educational qualifications
Bachelor’s degree/Diploma in Automotive/Mechanical Engineering.
Specific experience, knowledge & skills required
• At least 2 years’ experience in the automotive industry, preferably in a workshop setting.
• Automotive product knowledge especially the Toyota and Suzuki vehicle brands.
• Knowledge of manufacturer warranty policies and procedures.
• Tech savvy with proficient computer skills, especially MS Excel and Word.
• Interpersonal skills.
• Teamwork.
Behavioral & specific personal attributes
• Relationship building capabilities.
• Dependable.
• Resilient.
• Taking ownership and Results driven.
Please attach your curriculum vitae and academic transcripts/certificates as one document.
