This role is individually accountable for signing up policies and assisting a variety of clients through telephonic and social media channels, in accordance with business, process and compliance rules.
Duties and Responsibilities
- Conduct social media and telephonic sales with customers.
- Meet daily production standards and uphold service quality benchmarks.
- Adhere strictly to business, process, and compliance guidelines.
- Foster and maintain relationships with internal departments, and intermediaries.
- Manage and nurture customer relationships via social media and telephone communications.
- Conduct quality checks on own work and maintain service excellence standards.
- Collaborate effectively with team members to achieve organizational objectives.
- Inform clients of requirements, procedures, and provide assistance with inquiries or feedback.
Skill
Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
Collaborates
Communicates Effectively
Demonstrates Self-Awareness
Drives Results
Ensures Accountability
Manages Complexity
Optimizes Work Processes
Organizational Savvy
Education
Bachelors Degree (B)
