The Ecosystem Coordinator will work closely with all actors across Tiko ecosystems to tackle any first line non-technical questions that they may have. You and your team will also visit ecosystems across the country to do regular in-person check ups with actors. You’ll also be responsible for:

• Responding to questions asked by actors across ecosystems via phone, internet and other sources. You’ll solve any issues within your capabilities and escalate any other issues to the right internal team.
• Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
• Coordinating activities with other field teams to ensure that work runs smoothly and effectively.
• Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.

About you

You are tech-savvy and proficient in mobile, messaging and use of applications. You have brilliant interpersonal skills and are able to work well in a team. You’re a problem solver, who has the ability to innovate and improve the way that work is done.

Requirements

• Based in City of Johannesburg, South Africa.
• A degree or relevant working experience in a similar field.
• 2-3 years of working experience in a similar area.
• You are approachable and work well in a team.

The Rewards

At Tiko we believe in being open, also when it comes to salaries. The monthly salary bracket for this position is R35,023 – R52,534 gross in South Africa plus benefits. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues.

In addition to your monthly salary, we offer you:

• Medical insurance
• Retirement fund
• Accident Insurance
• A personal development budget.
• Unlimited holidays, if you can make it work with your team you’re good to go.
• Growth opportunities.
• A product to help shape as we grow, to leave your mark on how we do things.
• A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.