Serve as a liaison between Coordinators and eHealth Implementation Manager

Design and conduct team training in data collection, analysis, and presentation

Provide one-on-one coaching and mentorship to the Coordinators

Develop and lead quarterly Key Performance Review presentations for clinical and program leads

Assist the eHealth Implementation Manager in the implementation of new eHealth, M&E, or research activities

Monitor data collection and address data quality challenges as they arise

Ensure processes are in place to monitor the quality of data input into electronic datasets and that these are routinely implemented and up-to-date

Work to ensure management and performance information is produced from eHealth applications (currently CommCare and EMR) according to the needs of the relevant teams

Ensure regular checks are made on server performance and capacity for OpenMRS EMR systems. Report any issues as necessary. Predict when issues are likely to occur and communicate to the Medical Informatics Lead.

Ensure regular checks are made on the physical environment of all EMR hardware (server/laptops/printers) and issues identified and addressed

Ensure documentation is available on all key processes covering CommCare and OpenMRS systems (and any new systems introduced). Identify gaps in documentation and initiate actions to fill them.

Ensure users are trained effectively to use electronic systems. Author training materials and keep these up-to-date. Keep records of which staff have been trained and when.

Ensure confidentiality basics are implemented: Identifiable patient data should always be encrypted before sharing electronically. Passwords made complex, not shared and changed frequently.

Communicate with DHMT and other local stakeholders to ensure that information about the development of electronic solutions is effectively shared

Communicate within PIH to ensure EMR initiatives are known and their benefits understood

Qualifications/Requirement

Diploma in data processing, Information Technology, Computer Science, Information Systems, Health Informatics, Mathematics, Statistics required (Bachelor’s degree would be an added advantage).

Technical Competencies

• Proficiency in MS Excel, Word, and PowerPoint.
• (Desirable) Familiarity with database principles and management.
• (Desirable) Exposure to and conceptual understanding of: CSS, HTML, Java or Javascript, Git & GitHub, Linux.
• Experience with data collection, data quality assessment, and interpretation.
• Good problem definition abilities.
• Good problem-solving abilities.
• Good organizational skills and attention to detail.
• Strong oral and written communication skills.
• Excellent attention to detail.

Behavioral Competencies

• Committed to ownership of learning objectives and bidirectional, peer learning model.
• Self-motivated, able to work without close supervision.
• Consistently approaches work with energy and a positive, constructive attitude.
• Demonstrates openness to change and ability to manage complexities.
• Strong leadership and interpersonal skills.