Job Purpose

To ensure quality and efficiency in health care to achieve high customer care experience

Duties and Responsibilities:

• Detect any fraudulent charges e.g. duplication of services, overcharges of items/medicines. Changing of dates and unnecessary investigations and treatment
• Take note of any discount as communicated by the clinical network office, while making approvals
• Identify high average cost providers and communicate to the PPO in case of any inconsistence of the invoices
• Verification and authorization of members benefits to providers
• Manage all incoming calls and walk ins respond appropriately
• Promoting teamwork within the department and with other departments
• Responding to emergency rescues and evacuations both air and road and keep the records appropriately
• Receiving emergency calls and responding or reacting and consulting appropriately
• Handing over and receiving reports in all the shifts
• Any other duties as may be assigned to you by your supervisor in line with your role

Level of Education, Skills & Experience

• University Degree/Diploma preferably in Nursing
• At least 3 years’ experience
• Computer Literate

How To Apply

All suitably qualified and interested individuals should send their applications letters, CV’s and academic documents (as one attachment) addressed to the Head of People and Culture, AAR General Insurance Uganda Limited to hr.recruitment@aar-insurance.com clearly stating the role applied for as the email subject.

Applications should be sent not later than 13th January 2026.