- Monitor, diagnose and resolve problems with key IT systems to ensure systems work efficiently.
- Manage crisis situations and work under pressure to resolve problems.
- Plan and undertake projects to improve and upgrade key IT systems as directed by IT Senior management.
- Develop, contribute, and evaluate technical proposals related to Data Centre Operations.
- Contribute to continuous improvement of platform performance, scalability, efficiency, and reliability
- Provide technical expertise for 1st and 2nd line IT support staff, sharing technical knowledge
- Work cross-functionally with various teams
- Ensure policies and processes are well-documented, communicated and followed
- Advocate for and drive major initiatives that move the organization forward and help us scale
- Assist other Infrastructure and Cloud team and development teams to resolve application-to-platform integration issues (IaaS and PaaS) across different cloud providers and deployment models.
- Provide information timely for Audits and Security and audit requests and ensure vulnerabilities and findings are closed
- Effective access controls to Infrastructure platforms.
- Ensure Incident and Problem resolution within SLAs
- Work with the Network and Facilities teams to ensure adequate Security, Network and Power and Cooling in the Data Centers.
- Work with OEMs, Partners, Planning teams and other key stakeholders to ensure highly available Data Centre
Education:
- First Degree in any related field
- Relevant Professional Certifications e.g. Data Centre Certifications, Network Certifications etc.
- Fluent in English
Experience:
3 – 7 years’ experience which includes:
- Vast Knowledge of Data Centre design, project implementation and operations support.
- Vast knowledge of Data Centre Network Design, Implementation and Support.
- Knowledge of IT equipment handling, power, and cooling technologies
- In-depth understanding of LAN and SAN cabling Support and implementation techniques
- Good troubleshooting, analytical, communication and collaboration skills
- Development of policies, Processes and Procedures as required to guide Data Centre Operations
- Familiar with Agile project management methodologies.
- Good understanding of ITIL Infrastructure Library Framework
