Main Job Functions:
- Support the operation of Class-A platforms including Charging System, CIS and Messaging (USSD and SMS)
- Second Line escalation point for faults on the IN, CIS and VAS Nodes.
- Support upgrades on the CIS, Charging system and Value Added Service Platforms and ensure System documentation resulting from upgrades.
- Initiate Customer Service Requests with vendors in regard to faults on CIS, Charging system VAS Platforms and follow up to resolution
- Ensure daily and weekly backups run successfully
- Closure of tickets and requests in Service Now
- Maintain and improve inhouse system monitoring tools.
- Provide Technical Expertise on CIS, IN and VAS in regard to Risk Management and Revenue Assurance as well as attend to Audit items raised by Internal and External Auditors.
- Ensure CIS, IN and VAS Node Uptime and proper system functionality to support key products and services such as Mobile Money, Voice and Data Bundles, Mobile Banking…..etc
Key Performance Areas
- Charging System, CIS and Value Added Service Infrastructure Availability at 99.99%.
- Timely Resolution of Faults on the CS, CIS and VAS systems
- Daily System Backup success rate of 100%
- In-house tool enhancements (At least one per quarter)
Education
- Bachelor’s Degree in IT, Electrical, Electronic or Telecom Engineering or related discipline.
Work Experience
- Minimum of 2 years’ Experience
- Experience in Unix/ Linux System administration, scripting and database administration.
- Exposure to GSM Network management processes, procedures and activities.
- Experience working with Charging systems, SMSC and USSD Technology.
Competencies
- Quick and gives attention to details
- Good communicator with great interpersonal skills
- Must be a team player with a good team spirit and willingness to learn
- Must be willing to work long hours when called upon, and with a CAN-DO attitude
- Ability to work unsupervised
- Ability to do shift work
