Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

The Principal IP Engineer will be accountable to achieve the following objectives:

• Conduct the operation and maintenance on Bayobab IP MPLS and IP transit nodes.
• Develop and maintain an IP address management strategy across the OpCos and Global Network
• Support the implementation of new product and services
• Ensure the proper implementation of high- and Low-Level Design submit by Planning department
• Align the Quality of Services definition and KPI across the Global and OpCo IP/MPLS networks
• Developing policies and procedures for the Global IP/MPLS network
• Maintain the service assurance at/above the service level agreement signed with customers.
• Perform automated off-line MPLS traffic engineering, leveraging exclusive algorithms that optimize resource utilization and ensure service survivability
• Be proactive in recommending improvements to the Global and OpCo IP/MPLS network infrastructure in the drive for best-in-class service availability and reliability
• Support SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customers
• Provide higher technical support to Global NOC and OpCo operations teams with regards to IP/MPLS infrastructure and escalate to vendors the major issues
• Act as an interface between the engineering team and internal / external customers and provide all parties with expert engineering support
• Define and update the existing installed base of networks & products across MTN Group as part of a product catalogue
• Manage vendors about maintenance agreements, incident management and software deployment and circuit provision
• Supervise IP/MPLS services’ implementation covering the installations, testing & handover

Role Deliverables

• O&M of Bayobab IP Network
• Service assurance (incident, Change, fault, problem management)
• Customer service satisfaction

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4 Year Academic Degree in Commercial/Financial and/or Technical/ Engineering Degree/Diploma or similar qualification
• English, French and Arabic (as advantage)

Experience:

• 8+ years in relevant experience in the international telecommunication wholesales infrastructure industry in IP/MPLS Network Solution and Architecture design, configuration and testing
• Relevant experience with managed networks, Minimum of 5 years of experience with multi-services platforms, routing platforms, routing protocols SIS/RIP/RSVP/OSPF/BGP/ IbGP/ and troubleshooting down to packet level

Competencies:

• Ability to maintain a large network with complex network technology
• Excellent TCP/ IP networking skills
• Detailed knowledge on the international telecommunication infrastructure industry in regard to latest industry trends and competitive landscape within the MTN footprint
• Strong understanding of managed networks, with proven experience with MPLS technology including L2/L3 VPN and traffic engineering
• Effectively manage processes and solutions to maximize efficient work within the business unit
• Desire to provide inputs for new product development and management
• High communication and presentation skills to efficiently manage partners, customers an colleagues within MTN Infraco business units
• Strong analytical skills to be able to execute market analysis, competitor landscape reports and customer monitoring
• Understanding the connectivity infrastructure wholesales landscape with a focus of emerging markets
• Work proactively across multiple cultures and languages within the MTN footprint countries
• Strong computer literacy