The Supermarket Security Personnel at S&S Enterprise are responsible for ensuring the safety and security of the supermarket premises, its assets, employees, and customers. This role requires diligent monitoring, proactive risk management, and effective incident response to maintain a secure and welcoming environment. The aSecurity Personnel work under the supervision of the Supermarket Security Supervisor and collaborate closely with other store management and operational teams.

Key Responsibilities

• Premises Monitoring:
  • Patrol the supermarket floor, parking areas, storage rooms, and other key locations to deter theft, vandalism, and other security breaches.
  • Monitor CCTV and other surveillance systems to identify suspicious activities and promptly report any concerns.
• Access Control:
  • Ensure that all entry and exit points are secure and that access is restricted to authorized personnel and customers.
  • Verify credentials of visitors and staff when required, and manage visitor logs according to company procedures.
• Incident Response:
  • Respond swiftly to security incidents, including theft, disturbances, and emergencies, following established protocols.
  • Provide assistance during emergency situations such as fires, medical incidents, or evacuation procedures, coordinating with internal and external emergency services.
• Reporting and Documentation:
  • Document all security incidents, irregularities, and activities in detailed reports.
  • Submit daily security logs and incident reports to the Supermarket Security Supervisor for review and further action.
• Collaboration and Communication:
  • Communicate effectively with team members, store management, and law enforcement agencies when necessary.
  • Assist with the training and orientation of new security staff, sharing best practices and ensuring adherence to company policies.
• Customer Service Support:
  • Interact courteously with customers, providing directions and assistance while maintaining a visible security presence.
  • Address and de-escalate conflicts among customers or between customers and staff, ensuring a calm and safe environment.
• Compliance and Safety:
  • Adhere to all company policies, local laws, and safety regulations.
  • Use personal protective equipment (PPE) as required and ensure that all security equipment is maintained in good working order.
  • Participate in regular safety drills and training sessions to stay updated on emergency procedures and new security protocols.

Qualifications

1. Educational Background:
   1. A high school diploma or equivalent is required.
   1. Additional training or certification in security operations, safety management, or related fields is preferred.
2. Experience:
   1. Prior experience in a security role, preferably in a retail or commercial setting, is highly desirable.
   1. Familiarity with operating CCTV systems, alarm systems, and other security technologies is beneficial.

Skills and Competencies

1. Vigilance and Attention to Detail:
   1. Ability to monitor activities and detect unusual behavior or security breaches with high accuracy.
2. Communication Skills:
   1. Strong verbal communication skills to interact effectively with customers, colleagues, and law enforcement.
   1. Ability to write clear and concise incident reports.
3. Physical Stamina and Agility:
   1. Capable of standing for long periods, patrolling extensive areas, and performing physically demanding tasks.
4. Problem-Solving:
   1. Quick-thinking and decisive, with the ability to resolve conflicts and handle emergencies effectively.
5. Integrity and Professionalism:
   1. Demonstrates high ethical standards, reliability, and discretion in handling sensitive security matters.
6. Teamwork:
   1. Ability to work collaboratively with fellow security personnel and store staff to achieve common security objectives.

Key Attributes

1. Alertness:
   1. Maintains constant vigilance and situational awareness to preempt and respond to potential security issues.
2. Responsibility:
   1. Takes personal accountability for maintaining a safe and secure environment and follows protocols meticulously.
3. Dependability:
   1. Consistently punctual and reliable, particularly during peak operational periods and emergency situations.
4. Customer-Focused:
   1. Balances security duties with customer service, ensuring that interactions are handled professionally and courteously.

Reporting Structure

1. The Supermarket Security Personnel report directly to the Supermarket Security Supervisor and collaborate closely with the Store Manager, Floor Supervisor, and other operational staff. They are also the primary point of contact for law enforcement in case of security incidents.

Working Conditions

1. The role is based within the supermarket and requires frequent physical activity, including patrolling, standing for extended periods, and operating in a fast-paced retail environment.
2. Work schedules may include nights, weekends, and public holidays to ensure continuous security coverage.
3. The position involves exposure to varying environmental conditions and requires adherence to strict safety protocols to mitigate physical risks.