- Abide by and execute the functional strategy cascaded by the functional lead.
- Assist in the review of the functional strategy and roadmap, in collaboration with the functional lead, to ensure its alignment with the changing dynamics of the internal and external ecosystem.
- Participate in strategic meetings, when required.
- Execute Commercial department wide transformation initiatives, when required by the functional lead.
- Implement adequate risk mitigation and controls, with directions from the functional lead.
- Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required.
- Assist in the preparation of proposals on change initiatives SLA, policies and procedures, when required.
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact on functional lead.
- Execute projects initiated in the specific sub-function.
- Abide by the established objectives, targets and budgets for the sub-function, when required.
- Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead.
- Prepare documentation required for sign-off on tactical changes.
- Ensure execution in alignment with Commercial department strategy.
- Agent float management analysis.
- Report daily to the functional lead relating to progress made within the work area and in accordance with the measurement metrics set by the organization.
- Report on an ad-hoc basis on specific projects, as required.
- Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same.
- Comply with the set governance mechanisms, under supervision from the functional lead.
- Evaluate the efficiency and effectiveness of assigned channel strategies and propose and offer suggestions for improvements.
- Analyse agent profitability and provide recommendations.
- Execute initiatives aligned with specific go-to-market strategies for assigned channels.
- Support channel transformation, when required, to drive new routes to market and improve efficiency to drive cost savings.
- Execute channel strategy to accelerate targeted revenue growth.
- Execute roadmap for delivery of channel changes based on consumer insights and business requirements.
- Support in channel lifecycle management with a specific focus on rationalization and elimination of duplicative channels, the introduction of enhanced service offerings, re- design of existing channel capabilities
- Perform data analytics across each of the assigned channels to identify business trends and opportunities for growth.
- Support all joint business planning activities with channel partners.
- Prepare periodic reports on channel profitability, operator performance and sales performance trends and generate periodic channel assessment reports for channel performance review.
- Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region.
- Execute territory specific initiatives and manage profitable and sustainable partnerships to ensure the achievement of the Fintech business objectives in the region.
- Execute initiatives aimed at integration of channel strategy.
- Liaise with management to identify and attend to specific distributor/channel needs, and resolve problems, when required.
- Act as a secondary point of contact for partners and gather insights on product uses and needs.
- Identify and share opportunities for operational improvements.
- Timely provision of reports to external stakeholders.
- Performs any other tasks that may be assigned from time to time by immediate supervisor.
- Bachelor’s degree in marketing, or any other relevant field
- A minimum of 2 to 3 years’ total experience in sales, marketing or agent management.
- Experience in Fintech, banking or Mobile Money is preferred.
- Experience working in a global/multinational enterprise with a good understanding
emerging market is preferred
