Make daily outbound calls to field agents, assisting them in achieving their targets and goals.
Providing sales support to field agents with the aim of helping them achieve their sales targets.
Regularly communicate key talking points to agents, boosting their sales performance and product knowledge.
Inform the agents about new products and new features on the app.
Guide agents through troubleshooting and navigating the agents’ app
Review the agent’s account and provide updates and information on the status of their account which includes performance, commission, etc
Accurately document all agent interaction information according to the standard operating procedures as the company shall detail to you from time to time
Meet personal/ team qualitative and quantitative set targets.
Identify and Escalate priority issues that need to be handled at a different level and do the necessary follow-up on customer concerns
Collaborate with other call center teams but not limited to Customer experience, and agro dealer experience teams to enhance agent customer service
Generate regular reports from feedback collected from the assigned cohort
Support Field Sales Managers in training field agents when needed.
Hold an Undergraduate degree or a diploma certificate.
2+ years experience in a call center or customer service environment
Proficiency in English, Kiswahili, and a vernacular language.
Self-motivated and capable of remote work with minimal supervision.
Flexible to work from Nairobi office when required
Basic computer skills and familiarity with Windows or Ubuntu OS.
Background in data entry.
Access to a stable internet connection.
Comfortable spending time in the field to better understand agent experience and challenges
We:
Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
Make magic happen to solve hard problems and always come with solutions when challenges arise
Are comfortable taking risks that can result in radical scale and understand that failures are opportunities to learn and improve
Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree
Offer a dynamic environment that fosters talent, collaboration, and growth
Take pride in our work and share the responsibility to see it through from conception to deployment
Back up our talk with a competitive compensation and benefits package and challenging projects
Value autonomy, honesty, transparency, and respect
Are excited to hear from you
