Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/ She will be required to uphold company policies and requirements at all times.

Main Responsibilities: 
Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:

• Be knowledgeable of all services and products offered by the hotel.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and always organized.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Successfully perform opening and closing procedures established for the assigned outlet.
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings scheduled.
• Carry out scheduled inventories of products and operating equipment.
• Adhere to hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies and procedures.
• Ensure a flawless service to the highest standards and as required by the department and the hotel.
• Have a complete understanding of the monthly profit and loss statement of the department.

Qualifications:

• Degree/ Diploma in Food and Beverage service from a recognized learning institution.
• No work experience is required.
• Less than one year since completion (2022/2023).
• Kenyan Citizen.
• Completed coursework (Even if not graduated).
• Ability to work and communicate in a multinational environment.
• Excellent grooming skills and must be well versed in professional and personal etiquette.
• Good Communication skills.
• Out going with a positive learning attitude.