• Effective communication and responsiveness in dealing with clients and suppliers.
• Meet and exceed internal and external client needs by timeously responding to queries and actioning the requests
• Create and capture Nedbank Dining Rooms invoices for events on Ariba
• Ensure recovery of all costs for services rendered
• Capture all information on the Nedbank charges sheet template and Opcom report
• Receipt and flip invoices for payment. Capture remittance information
• Capture and receipt supplier invoices
• Maintain and update the staff overtime and billing thereof
• Opex and Capex – create orders, receipt and submit invoices for payment non flipping suppliers
• Prepare month-end reports (Finance billing close off, Opcom report, beverage variances)
• Financials – work close with the financial officer for budget and forecasting
• Place all beverage orders with suppliers for the Nedbank Dining Rooms and business unit requests
• Check all outgoing beverage orders and sign off the delivery invoices
• Beverage stocktakes ensure all stock is rotated and par levels are maintained. Variances to a minimal
• Update and capture purchases, sales and consumption and prices on the stock sheet templates as per the latest invoices
• Stocktakes of equipment and smalls
• Ad hoc function management
• Deal with requirements for Ellis Park Hospitality Suite
• Assist clients and suppliers with Ariba
• Assist suppliers with outstanding payments and statements recons
• Check and report any maintenance issues
• Oversee and ensure all hygiene rosters for the kitchen are up to date – proper filing done for audit purposes OHS files updated as and when required
• Active member of OHS committee
• Monitor customer feedback through surveys, NPS (Net Promoter Score) and daily interactions with clients to identify areas of strength and development
• Identify improvement / change opportunities to systems, procedures and standards
• Enhance quality of decisions and solutions through evaluation against current industry best practices and client requirements
• Random benchmarking and cost comparison exercises with other suppliers and establishments/corporates
• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion
• Ensure to verify and authenticate reports; data and transactions by physically extracting; generating and checking reports
• Provide feedback by generating and making available relevant reports and MIS

Essential Qualifications – NQF Level

Preferred Qualification

• Diploma: Financial Management / Diploma in Business Administration /Hospitality Management

Minimum Experience Level

• At least 5 years’ experience in a similar role within hospitality/catering unit operations (preferably corporate) dealing with administration, billing, stock management, reporting, customer engagement and event management.

Technical / Professional Knowledge

• Inventory Management
• Administrative procedures and systems
• Relevant regulatory knowledge
• Financial Reporting
• Preparing Reports
• Supplier Management
• Product Knowledge
• Relevant system knowledge
• Governance, Risk and Controls
• Proficiency in Software: Using inventory management software and tools like Microsoft Excel to manage data and generate reports
• Analytical Skills: Strong analytical skills to interpret financial data and make informed decisions
• Compliance and Quality Assurance
• Proficiency in Software: Using inventory management software and tools like Microsoft Excel to manage data and generate reports

Behavioural Competencies

• Communication skills
• Attention to detail
• Accuracy
• Analytical thinking
• Problem-solving and decision-making
• Leadership and Teamwork
• Collaboration
• Supervision
• Adaptability
• Flexibility
• Resilience
• Ethical Conduct and Integrity
• Customer focus and service orientated