Design, create, and oversee an effective fraud management operation within the telecom sector, implementing industry-leading strategies to safeguard revenue streams, uphold business reputation, mitigate the risk of regulatory fines, minimize subscriber losses, and prevent disruptions to overall operations
Key Accountabilities and Decision Ownership
- Effectively manage the general Fraud Management operations to ensure incidents of fraud and potential fraud are timely identified and mitigated to prevent financial and non-financial loses.
- Ensure that, adequately controls and systems are deployed to prevent and detect fraudulent incidents and activities relating to but not limited as follows – (SIM box, roaming fraud, high usage, SMS spamming, SMS A2P bypass, PABX, Recharge abuse, IRSF/PRS, commission abuse).
- Coordinate fraud risk reviews of key products and services as required as per Security-by-Design strategy.
- Lead in the identification, coordination, and implementation of mitigation measures for new fraud schemes.
- Perform scheduled fraud risk assessment.
- Review of Fraud related reports
- Engagement in external/internal Fraud forum activities
- Analysis of internal and external trends of incidents
- Responsible for addressing audit and compliance issues.
- Coordinate and deliver on all lawful LEA Disclosure policies and legislative guidelines
Must have Technical/Professional Qualifications
- First degree in Computer Science
- Chartered Accountant or an MBA
- Certified Information Systems Auditor
- A related professional qualification will be an added advantage.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
