Core Responsibilities

1. Product Strategy and Vision

• Create and maintain a comprehensive product strategy and roadmap
• Conduct thorough market research and competitor analysis
• Generate and refine product ideas based on market trends and customer needs
• Utilize analytics tools to track KPIs and inform product decisions

2. Technical Leadership and Development

• Manage the entire software development lifecycle
• Lead code review processes and manage technical debt
• Oversee product design and development processes
• Establish and maintain Definition of Done (DoD) criteria
• Oversee versioning strategies and implementation
• Design and implement rollback strategies

3. Quality Assurance and Release Management

• Establish and maintain rigorous QA processes
• Develop and maintain QA test frameworks
• Design and implement test automation strategies
• Manage release cycles and product deployments
• Develop and implement release management strategies

4. Stakeholder Management and Communication

• Collaborate and coordinate with cross-functional teams
• Cultivate relationships with key partners and stakeholders
• Conduct product demonstrations for key clients
• Keep major stakeholders informed throughout the product life cycle

5. Customer Success and Support

• Oversee resolution of critical customer issues.
• Implement a streamlined product launch strategy.
• Oversee resolution of critical customer issues.
• Implement a streamlined product launch strategy.
• Develop and maintain a comprehensive customer onboarding process.
• Create and update product documentation and user guides.
• Analyze customer feedback and usage data to identify areas for product improvement.
• Collaborate with the customer success team to ensure high customer satisfaction and retention.
• Develop and implement customer training programs for complex product features.
• Establish and monitor key customer success metrics (e.g., adoption rates, customer satisfaction scores, churn rate).
• Conduct regular customer check-ins and product usage reviews with key accounts.
• Work with the support team to identify and address recurring customer issues.
• Implement and manage a customer feedback loop to inform product development priorities.
• Develop strategies to increase product adoption and expand usage within existing customer accounts.
• Collaborate with marketing to create case studies and success stories. Participate in customer-facing events, webinars, and conferences to showcase product value.
• Manage and mitigate escalated customer complaints or concerns.

Technical Proficiencies

• Familiarity with our tech stack: Next.js, Node.js, MongoDB, AWS Lambda
• Working knowledge of API design and microservices architecture
• Experience with agile project management tools (e.g., JIRA)
• Understanding of DevOps practices and CI/CD pipelines
• Strong proficiency in JIRA for project management and Bitbucket for codebase maintenance
• Experience in pipeline management and tracking DORA Metrics, cycle times, and releases
• Familiarity with Jira Compass for cataloging software components
• Extensive experience using Confluence for documentation
• Proficiency in bug reporting using tools like Loom
• Expertise in test case management using AIO Reports
• Familiarity with API documentation tools such as Optic, Swagger UI, and Postman
• Strong understanding of release management methodologies
• Experience with version control systems and branching strategies
• Knowledge of rollback procedures and disaster recovery planning
• Proficiency in code review tools and processes
• Experience with test automation frameworks and tools
• Understanding of technical debt concepts and mitigation strategies

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field; MBA is a plus
• 7+ to 10+ years of experience in product management, with at least 3 years focusing on technical products
• Demonstrated experience in software development methodologies and best practices
• Proven track record of successful product launches and ongoing product improvement
• Excellence in stakeholder management and cross-functional leadership
• Exceptional analytical and problem-solving skills
• Outstanding written and verbal communication abilities
• Experience in implementing and managing Definition of Done (DoD) criteria
• Demonstrated ability to manage technical debt effectively
• Strong background in QA processes and test automation strategies

Key Collaborations and Team Interactions

Executive Leadership

• CEO: Align product strategy with overall company vision
• CTO: Collaborate on technical direction and resource allocation
• CFO: Discuss budgeting and financial implications of product decisions

Design Team

• UX/UI Designers: Collaborate on user experience and interface design
• User Researchers: Interpret user feedback and behavior for product improvements

Engineering Team

• Engineering Manager: Coordinate on development timelines and technical feasibility
• DevOps Lead: Ensure smooth deployment and operational efficiency
• Frontend and Backend Developers: Guide feature development and technical decisions

Quality Assurance Team

• QA Manager: Develop testing strategies and quality standards
• Test Automation Engineers: Implement and maintain automated testing frameworks

Data and Analytics Team

• Data Scientists: Analyze user behavior and product performance metrics
• Business Intelligence Analysts: Generate insights for data-driven decision making

Customer-Facing Teams

• Customer Success Manager: Ensure product meets customer needs and drives retention
• Support Team Lead: Address escalated issues and gather feedback for improvements

Marketing Team

• Sales Director: Provide product knowledge for sales strategies and gather market feedback.
• Marketing Manager: Align product messaging and positioning
• Content Creators: Develop product documentation and marketing materials

External Stakeholders

• Key Customers: Conduct regular check-ins and gather strategic feedback
• Technology Partners: Manage integrations and collaborative development efforts
• Industry Analysts: Share product roadmap and gather market insights