•Lead the development and implementation of the overall Mobile and Fixed Products and Solutions and go-to-market strategy in alignment with MTN SA Enterprise and Corporate Strategy. This covers conception through to implementation of the Product, Capability and Solutions, Sales Performance and Project Delivery.

•Lead the growth strategy and set sales targets to achieve ambition in line with Converged Solutions, overseeing the sales team for fixed and converged offerings.

•Lead the implementation of yearly plans in line with the overarching function’s business goals and strategy. This includes setting collective goals and objectives, integrating the Group and MTNSA strategy and direction.

•Ensure effective implementation of strategy within own team and portfolio by means of providing direction, and best-in-class methodologies, frameworks, models and roadmaps.

•Collaborate regularly with Group COE leaders to align solutions with best practice and to the overall MTN strategy and guidance.

•Continually assess the needs of customers, emerging market trends and competitive opportunities in defining and evolving the Strategy.

•Develop and design area’s Service Level Agreements (SLA’s) to ensure that contractual agreements are met for clients and all parties involved.

•Engage and lead the partnerships between BAU functions and outside partners to help develop P&C products and initiatives, based on synergies that exist between BAU and the division within the ICT, Fixed and Converged solutions portfolio function.

•Establish and implement an integrated project management model by understanding all aspects of project management, in turn delivering complete and comprehensive projects.

•Manage and oversee project documents, including all SLA’s and project scopes, to ensure fair and realistic standards have been set, along with appropriate deadlines.

•Identify areas within functional business processes for potential automation, by overseeing the function (including Presales, Products and Solutions as well as ICT Operations) and optimising functionality throughout the function.

•Develop business processes and serve as subject-matter expert for process improvements, as they are built to scale by development teams.

•Oversee multiple functional units within the P&C function, by engaging with leaders in the functional units (Product & Solutions, Presales & Customer Solutioning as well as ICT Operations), ensuring consistency and optimal performance on all aspects of P&C outputs.

•Oversee, review and approve the preparation and submission of all key functional reports required ensuring accuracy, timeliness, and strategic alignment.

•Continuously manage and review the performance and deliverables of direct and indirect reports to ensure that the goals and objectives are achieved. Ensure service delivery excellence at all times within area of responsibility.

•Manage the budget by taking full responsibility for the overall Profit and Loss (P&L) of the function and strive to deliver a comprehensive financial forecast with defined bi-annual, annual and multi-year milestones.

•Guide and support product development and sales by placing the correct talent in the correct roles to ensure optimal end-to-end delivery of the budgetary and sales forecast targets and milestones.

•Forecast, plan, develop and review the budget for own team and secure the necessary approvals.

•Manage the return on investment within the function by ensuring the best possible products, at the time, are being sold to clients, thereby creating a significant increase in ‘return clients’, essentially establishing a larger base and market share for MTN as a player in the market.

•Monitor costs and determine initiatives to increase efficiencies and optimise resources – maximise cost/benefit ratios.

•Ensure that all MTN company financial targets are met.

•Ensure Vendor & IT costs are effectively managed.

•Lead the ideation, design, and development of new fixed and products and solutions. This likely involves working with cross-functional teams including CS, TFLS, External Partners  marketing, and sales segment teams as well as leveraging MTN’s telecom infrastructure to develop and implement innovative new Products.

•Lead a cross-functional team in the prioritization and planning of product roadmaps and major product releases. Use high judgement to make critical trade-offs, balancing both business requirements and technological trade-offs.

•Effectively prioritise and manage the scope of each product launch to deliver key capabilities on time and on budget.

•Where required partner with the Commercial leadership and teams to oversee the creation and execution of the Products roll-out and go-to-market plans.

•Lead and ignite a team to ensure existing fixed and converged products remain competitive and meet customer needs. This may involve tasks like pricing strategy, product roadmaps, and feature development.

•Define and drive the execution of projects by tracking and monitoring the delivery of project milestones to ensure smooth, efficient and optimal delivery of projects, in line with client expectations.

•In collaboration with team, monitor and analyze the financial performance of the fixed and converged portfolio to ensure it meets profitability goals. This may involve managing costs, pricing strategy, and forecasting revenue.

•Ensure customers have a positive journey throughout their interactions with our fixed-line and converged services. Drive higher customer satisfaction, reduced churn, and ultimately, increased profitability for the business.

•Monitor key Products performance metrics to ensure optimum performance and identify improvement opportunities. Highlight significant deviations from defined performance targets and metrics and consolidate recovery plans, ensuring proactive management of issues and risks.

•Develop and supervise the implementation of functional policies, standard operating procedures and best practices that ensure operational efficiency, accuracy, security, integrity and compliance with relevant laws and regulations across OpCo’s.

•Ensure effective implementation of (and compliance towards) company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.

•Identify and manage partners, and ensure all contracts are managed in line with procurement policies and standards in order to drive compliance to set processes and procedures.

•Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

•Continuously review key risks, issues and dependencies and set mitigation actions.

•Manage and engage with the relevant internal business units, when and as required, to obtain optimal support to complete relevant  processes and developments.

•Engage with other members in the MTN leadership function to gain appropriate buy-in to enhance the P&C function, creating opportunity to expand and optimise the function even further.

•Develop partnering relationships with senior executives throughout the P&C function as well as the larger ICT organisational function, building high levels of professional credibility and mutual trust, and ensuring that internal clients have access to high-quality advice and guidance to support in delivering business strategy and plans.

•Engage with the Legal, Finance and Risk Departments within MTN to understand the regulatory requirements when developing products and services, to ensure appropriate compliance across jurisdictions.

•Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.

•Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.

•Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment

•Create and implement personal development plans.

•Define the KPAs and KPIs that will be cascaded down to each area.

•Manage Performance and identify training needs. Coach and guide subordinates.

•Enable and model healthy employee relations and collaborative teamwork.

•Manage diversity, develop, and embed an Employment Equity plan for the business area.

•Contribute to building a culture  of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management

•Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour.

•Minimum of 4-year Engineering, Business Administration,  qualification or related

•Masters/ MBA  degree preferred

10 Years Experience including:

•Minimum 5 years of Senior Management Experience

•Work across diverse cultures and geographies

•Proven track record of success in a product management or general management role within the telecommunications industry, preferably with experience in fixed-line and/or converged solutions.

•Experience leading and motivating high-performing teams.

•Project Management Experience

•Understanding emerging markets advantageous

•Worked across diverse cultures and geographies