Duties and Responsibilities

Major responsibilities
• Provide first line support, advise and solutions to users in relation to applications, data and process issues, ensuring all issues are resolved in a timely fashion.
• Promote the use of the SMAX service desk and respond to requests in an accurate, timely and efficient manner using available resources with a high standard of customer service.
• Helps to ensure that information and communication technology (ICT) equipment is in good working condition and assists with maintenance and minor repairs.
• Assist in the deployment, monitoring, maintenance, upgrading and support of all ICT systems, including servers, PCs, Operating Systems, hardware and software within the office.
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Operations team.
• Assist with installation and support of endpoint security mechanisms to local and remote sites.
• Perform other duties as tasked and deemed necessary for the overall delivery of the unit’s activities
• Document best practices of technical processes that are relevant to the position

Qualifications and Experience

Knowledge and skills required
• A degree Bachelor’s degree in Information Technology, Information Systems, or Computer Science.
• Recent graduate, having completed the degree within the past year.
• Strong desire for continuous professional development and learning.
• Basic understanding of Service Management and familiarity with the ITIL. Framework.
• Demonstrated knowledge in Customer Support, Networking, Helpdesk, and endpoint device
management.
• Excellent interpersonal skills, along with strong written and verbal communication abilities.
• At least one year of relevant work-related learning experience. NB: Be prepared to travel to the field frequently

NB: World Vision International does not ask for any payment when recruiting and there are no agents involved.
Submit your application letter, CV, copies of academic certificates, copy of ID and birth certificate to All applications should be addressed to: The P&C Business Partner, World Vision Zimbabwe. Your email subject line must be Graduate Intern Global Technology and Digital Solutions, A