To Provide 1st Line support to the Bank internal users in a re-active and pro-active manner for incidents, service requests and change requests logged with the Business Technology department. Key Result Areas: Skills & Experience

1. Bachelor’s degree in computer science, Information Systems/Technology, Cyber Security or related field having obtained at least a first class or second-class upper degree and graduated by January 2025. 2. Basic understanding of IT risk, cybersecurity, core information system domains such as Networks, Databases, Operating systems & Infrastructure, Active Directory and General Computer applications.

3. Any level at a Professional Certification for Information Systems Audit/Security/Risk such as CISA, CISM, CISSP, CEH will be of added advantage.

• Good report writing skills.

• Good analytical skills Business Behaviours

• Strong interpersonal skills and a good team player.

• Outstanding, analytical, quantitative, problem solving and organizational skills.

• Good negotiation skills. • Good Communication skills both verbal and written.

• Personal commitment to meet or exceed all targets and objectives.

• Utmost professional integrity. • Demonstrated ability to execute and deliver under challenging circumstances. • Willingness to learn and develop new skills. Graduate Trainee – IT Audit Officer

• This role is responsible for recording, tracking, prioritizing, escalating and resolving end user incidents, service requests and change requests in a timely manner. The role ensures efficient customer service and positive image of the IT department and the Bank at large.

• Act as a single point of contact for phone calls, emails, manage calls that are logged through the Service Desk ticketing system, prioritize, escalate and resolve calls within SLA target.

• Provides 1st line support for all IT services; troubleshoot and solve technical problems on computer hardware, software and network connectivity.

• Provides periodic Service Desk reports on call trends.

• Ensure updated users exist in all Bank systems (review leavers/joiners/movers’ status).

• Follow up with IT support staff and external service providers (service resources) to ensure incidents are resolved in a timely manner and the customer communication is complete.

• Document issue resolution processes and continuously update the knowledge database (KEDB)

• Support the IT Change Management process with logging, tracking and reporting. Financial Responsibility: None Person Specifications Education & Training:

1. Bachelor of Computer Science / Information Technology/ Business Computing/ Information Systems or related field having obtained at least a first class or second-class upper degree and graduated by January 2025. Skills & Experience:

• Graduated with a bachelor’s degree within the last one year Business Behaviours:

1. Support in the configuration and implementation of LAN/WAN infrastructure while following established policies and procedures.

2. Support the monitoring and maintenance of network devices (routers, switches, etc.) across all branches to ensure reliability and performance.

3. Help troubleshoot connectivity issues with Internet Service Providers (ISPs), including leased line operations and network outages.

4. Contribute to maintaining high network uptime by assisting in network monitoring, incident response, and performance optimization. 5. Support in the installation, configuration, and upgrading of Linux and Windows operating systems and related software.

6. Learn and contribute to backup and recovery processes to ensure data protection and availability. 7. Support day-to-day monitoring and troubleshooting of IT infrastructure, including hardware, networks, and operating systems.

8. Support in patch management to keep systems updated with the latest security updates.

9. Monitor system capacity and performance under supervision, helping to plan for scalability and resource optimization.

10. Support in setting up, configuring, and maintaining end-user PCs, including installing operating systems, troubleshooting software and hardware issues, and implementing security measures. Financial Responsibility: None Person Specifications Education & Training:

1. Bachelor of Computer Science/ Information Technology/ Computer Engineering/ Electrical and Electronic Engineering or a related field having obtained at least a first class or second-class upper degree and graduated by January 2025. 2. Strong understanding of network protocols, routing, and firewall configurations. Skills & Experience:

• LAN configuration and administration.

• Knowledge on Office 365.

• Knowledge of Network Security Practices.

• Knowledge of Linux operating Systems

• Knowledge of Windows Server

• Knowledge of Virtualization and Cloud Computing Technologies

1. Customer service skills 2. Superior organization and communication skills, both verbal and written 3. Attention to detail

4. Positive and constructive attitude towards work

5. Good judgement

6. Ability to meet deadlines without close supervision

7. Commitment to quality

8. Impeccable integrity